Refund Policy of XYRANLOTHIC

Welcome to the refund policy page of XYRANLOTHIC. Your satisfaction is our priority, and we're committed to providing a fair and transparent process for refund requests. Please read our policy below carefully.

Eligibility for Refunds

To qualify for a refund, requests must be made within 30 days of purchase. Refunds are only applicable for the following scenarios:

• Receipt of a defective or damaged product.
• Goods not delivered within the promised time frame.
• Incorrect item received compared to what was ordered.

Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Perishable goods like food, flowers, newspapers, or magazines.
• Personal care items that have been used.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service at [email protected] with your order number and reason for the refund request.
2. Our team will review your request and, if applicable, provide you with a return shipping label.
3. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [email protected].

Shipping Returns

To return your product, you should send it to the address provided by our customer service team. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Thank you for choosing XYRANLOTHIC. We appreciate your trust and strive to ensure your shopping experience with us is seamless and satisfactory.